Organizational features of service of tourists with disabilities - Курсовая работа

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Features and characteristics of tourists with disabilities in the hotels of Ukraine. The analysis of the organizational structure and the production program. The development and application of proposals relating to the equipment rooms for the disabled.

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Аннотация к работе
Table 1.1). Table 1. 1 Groups of people with limited mobility in Ukraine Elderly people Over 40 % of the population People with disabilities About 12 % of the population Individuals with temporary health disorders About 1,5 % of the population Pregnant women About 1 % of the population Preschool children About 1 % of the population People with prams About 1 % of the population The research data of the World Health Organization indicates that, considering the world global trends, one person out of ten have one or more functional disorders that cause disability. As for our country, according to the official statistics, there are more than two and a half million people with disabilities in Ukraine. These are people with certain features of disability (see. Table. 1.2). Table 1.2 Features of people with disabilities Individuals which: • have physical defects; must use special means for moving (walkers, wheelchair); patients with arthritis and other diseases of the motor system • have effects from brain injury • can not see, or have limited vision • can not hear, or have limited hearing • have defects of the mental health or psychological difficulties • have «invisible» disability 1.2 Analysis of the world experience of providing services to disabled people Most highly developed countries create favorable conditions for the life of people with disabilities, which leads to activation of their social and labour activities, increase of prosperity and the needs of different kinds of service (including hotel, restaurant and travel services).

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