Motivation as a key factor of communication and management processes in youth organizations of St. Petersburg and Prague - Дипломная работа

ФЕДЕРАЛЬНОЕ ГОСУДАРСТВЕННОЕ БЮДЖЕТНОЕ ОБРАЗОВАТЕЛЬНОЕ УЧРЕЖДЕНИЕ ВЫСШЕГО ПРОФЕССИОНАЛЬНОГО ОБРАЗОВАНИЯ «САНКТ-ПЕТЕРБУРГСКИЙ ГОСУДАРСТВЕННЫЙ УНИВЕРСИТЕТ» по направлению 040100 «Социология», профиль «Европейские общества» / MA «Studies in European Societies» Диссертация на соискание степени магистра по основной образовательной программе высшего образования Motivation as a key factor of communication and management processes in youth organizations of St. Petersburg and Prague Savchenko Alesia Aleksandrovna Научный руководитель / Scientific supervisor: Доцент кафедры сравнительной социологии Блок Мадлен/ PhD Block Madeleine Рецензент / Reviewer: Zezulkova Marketa Assistant professor, PhD Санкт-Петербург, 2017 Table of contents Introduction Chapter 1. Theorizing the framework for organizational development 1.1 Organizational development 1.2 Organizational practices 1.2.1 Theory X and theory Y controversial styles of management 1.3 Management by objectives 1.4 Organizational types and structures 1.5 The principle of Integration 1.6 Work motivation and satisfaction 1.7 The definition of work motivation 1.8 The emergence of motivation 1.9 Types of motivation 1.10 Work motivation theories 1.11 Job redesign 1.12 Work (job) satisfaction 1.13 Two-factor model: motivators versus hygiene 1.14 Knowledge management and organizational learning 1.15 Six main antecedents of organizational learning 1.16 The feasibility of organizational learning 1.17 Learning organization components (the five disciplines) Chapter 2. Youth organizations’ practices: empirical research results 2.1 Interviewing and observation conclusions 2.2 Questionnaire results 2.3 Youth Included case Conclusion Bibliography list Appendix Introduction framework management motivation This multidisciplinary research has its aim to find the answer for the question about turnover and fluctuation processes in youth organizations. The applied research is based on the request of Presidium of Youth сouncil in Kirovsky district in order to reduce the fluctuation problem with members of their organization. They are willing to change their organizational system in order to maintain the level of motivation and satisfaction among present activists and also attract more new people. This research provides information for general orientation in the decision-making process among superiors of Youth council. Hence, the research problem can be formulated as follows: the coordination and management of young people in voluntarily organizations like Youth council are troublesome due to several reasons, which are weak motivation, organizational conflicts, lack of time, and absence of experience. The privation of worthwhile and convenient solutions for these problems leads to crucial outcome which restricts the quality of work they do. This outcome implies the fluctuation of members in a sense of them leaving this organization. Thus, the key research question of this paper is: how to reduce fluctuation and turnover processes in Youth council in Kirovsky district and keep its members motivated? Therefore, specific research tasks of this study are: 1. To identify key motivational factors which keep young people motivated for volunteering work. 2. To describe how work process is organized in youth organizations. 3. To examine types of organizational behavior which youth organizations have. 4. To explore what the main principles of qualitative work in youth organizations are. 5. To make an organizational proposal to Presidium of Youth council in accordance with identified issues and researcher’s recommendations. Comparability overview The cases of this comparable research are Youth Council in Kirovsky district of St. Petersburg and non-profit organization “Youth Included” based in Prague. Both these organizations were established nearly at the same time: the first one in 2011 while the second one in 2012. It is highly important to emphasize that these youth organization consider themselves as open platforms for young people, for their integration into society, and for enabling their personal experience. Both these organizations also have same goal which is to encourage and provide participation of youth in social and cultural life of the city. Moreover, it has to be noted that these organizations are voluntarily-based which means that they do not have permanent financial support. Therefore, both Youth council and Youth Included have difficulties with funding, and, consequently, use the system of barter for exchanging services. And, finally, another important similar aspect of their work is the fact that they both solve local problems in the society they work in. Paper structure The paper consists of three main parts which are theoretical chapter, empirical chapter, and conclusion with several appendixes. This first chapter discloses key theoretical concepts and assumptions which are necessary for this research. While the second chapter relates to the empirical part of this paper, in partic