The concept of quality. Foundations and systems of quality management. Training for improving service quality at Honda. The plant of Lexus in Cambridge. Human resource development management, tools of process management. Methods in quality assurance.
INTERNATIONAL ATATURK ALA-TOO UNIVERSITY FACULTY OF NEW TECHNOLOGIES INDUSTRIAL ENGINEERING DEPARTMENT COURSEWORK Course name: “Quality Management” Group: IDE-12b Student: Zhanarbek Madaliev Lecturer: Jyldyzbek Jakshylykov BISHKEK 2014 TABLE OF CONTENT List of abbreviations Introduction 1. Introduction to quality 2. Foundations of quality management 3. Medrad 4. Quality management systems 5. Customer focus 6. Workforce focus 7. Process focus 8. Human resource development and management 9. Design for quality and product excellence 10. Tools of process management 11. Using DMAIC process 12. The criteria for performance excellence 13. Statistical methods in quality assurance Conclusion Bibliography LIST OF ABBREVIATIONS Corp. - Corporation CS - Customer Service DFM - Design for Manufacturability DFE - Design for Environment FTA - Fault Tree Analysis GM - General Motors HR - Human resource IE - Industrial Engineering IOS -The International Organization for Standardization QC - Quality Control TNC -Texas Nameplate
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